FAQ

Welcome to the FAQ page of Lucky Dreams Casino! Here, we have compiled a list of frequently asked questions to address any queries or concerns you may have. Whether you’re new to online casinos or a seasoned player, our goal is to provide you with clear and concise answers to enhance your gaming experience. From account registration to game selection, promotions to withdrawals, we’ve got you covered. If you can’t find the answer you’re looking for, our dedicated customer support team is available 24/7 to assist you. Explore this section and gain valuable insights into Lucky Dreams Casino’s operations, policies, and procedures. We’re delighted to have you as part of our community, and we wish you the best of luck on your gaming journey with us!

How do I create a LuckyDreams account?

Go to Luckydreams Casino and click on "SIGN UP". Fill out the form and click "Create an account". You will go to a page where you can put money in your account. An email will be sent with a link that you need to click on so your account is ready.

Am I authorised to have more than one account?

You can only have one account. This is so it's fair for everyone.

I have forgotten my password. What shall I do?

If you forgot your password, click Log In and then the Forgot Password link. You will get an email with instructions to make a new one. It only takes 30 seconds. If you can't do that, talk to the customer care team on live chat or email them at [email protected]. They will help you set a new password after making sure it's really you.

How do I add another currency to my account?

Log in to your account. Go to 'My Account'. Click on the 'Add Currency' button. Pick a currency from the list of choices.

What currencies does LuckyDreams support for deposits and withdrawals?

You can put money in and take money out of your account using EUR, USD, CAD, AUD, NOK, RUB, NZD, INR, ZAR, PLN BTC and USDT.

How do I know if my deposit has been accredited to my account?

When you put money into your account, it will show up right away in the "My Balance" part of "My Account".

Will I be charged any fees for making deposits and withdrawals?

If you put money into your LuckyDreams account, we will pay the cost for getting it there. But your payment provider may charge a fee to send us money. When you take money out, you have to pay the payment provider's fee.

What is the minimum amount of money I can deposit and withdraw?

You can take out 20€ or more. It depends on which way you are taking out the money. Check our Payments page for more information or talk to our help team.

Why do your games get slow or interrupted sometimes? How can I avoid it?

Our games will run fast if your Internet connection is strong. You need enough data to play our games. To help our games work better, don't use a lot of other websites at the same time.

Can I play using mobile devices?

Yes, you can play our games on your phone or tablet. Go to luckydreamss.com and find the game you want to play! How can I be sure that the payout percentage in your games is fair?

What happens in case my internet connection fails while the game is on?

If your Internet isn't working, you can start playing the game again from where it stopped when the connection comes back. This does not work for games with other players betting.

Is all my information secure at Luckydreams?

LuckyDreams Casino keeps your money safe. It also keeps your private information secret. To learn more, visit the Privacy and Security page.

How do I submit my documents? How can I monitor their status?

Go to the website. Sign in. Go to the 'Documents' page. Upload your documents there. You can also check the status of your documents on this page.